Turning Contract Security Clauses Into Enforceable Control Requirements
Customer Type: SaaS Company Managing Dozens of Customer Contracts
Primary Framework(s): SOC 2 / ISO + Custom Contract Clauses
Workflow Type: Contract Clauses → Framework Mapping → Change Impact Analysis
Customer Profile
- SaaS provider with many negotiated customer agreements
- Security requirements vary by customer, deal size, and procurement team
- Needs to operationalize contractual security obligations beyond “tribal knowledge”
The Challenge
- Contracts contained inconsistent or conflicting cybersecurity clauses
- Requirements varied (insurance, password lengths, reporting, audit rights)
- Unclear whether obligations were already covered by existing controls
- Operational changes (tool swaps, process changes) risked accidental breach
- Compliance knowledge lived “in one person’s head”
How They Used CMAI
- Extracted security-related clauses from customer contracts
- Submitted clause text into CMAI
- Identified which clauses map to existing SOC 2/ISO controls
- Flagged out-of-scope clauses requiring negotiation or new controls
- Ran “change impact” checks before operational/tooling changes
Implementation Pattern
Contract Clauses → CMAI API → Mapped Controls + Out-of-Scope Flags → Legal/Security Workflow
Results Delivered
- Centralized Contract Compliance Knowledge into a queryable mapping layer
- Prevented Unfulfillable Commitments at signature time
- Reduced Change Risk by validating decisions against obligations
Why This Was a Fit
They needed a way to translate contract language into controls—then keep decisions aligned as the business evolved.
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Drop-In Compliance Annotation (Universal Pattern)
CMAI is deployed as a stateless API inside existing pipelines to automatically tag findings, policies, and questionnaires with structured control mappings—without requiring platform migration or centralized data storage.
